Enterprise product management Delivered product work
Making device health more visible and actionable
Improving the reliability of cloud device status and giving customers better tools to monitor and troubleshoot their deployments.
Delivered 2025, iterated through 2026
Overview
Enterprise customers depend on accurate device status to understand the health of large digital signage deployments. The opportunity was to improve both the reliability of device health data and the experience customers use to monitor and troubleshoot their devices.
- Context
- Inconsistent device-to-cloud status reporting made it hard to tell real device conditions from communication issues.
- My contribution
- I led discovery and a phased roadmap for monitoring, troubleshooting, and device status reliability.
Problem
Inconsistent device-to-cloud status reporting made it difficult to distinguish actual device conditions from communication and synchronization issues.
Launched in 2025, with iterations through 2026.
What established the problem
- Customer and operational pain points around device status.
- Difficulty separating real device conditions from sync issues.
- Product analytics on monitoring usage.
My contribution
What I did
- Led product discovery and roadmap development.
- Translated customer and operational pain points into a phased product strategy.
- Prioritized features based on customer value, technical feasibility, and strategic importance.
- Established launch metrics and post-launch measurement.
- Used customer feedback and product analytics to evaluate adoption and satisfaction.
Who I worked with
- Engineering
- Design
- Analytics
- Test
Decisions & tradeoffs
Key decisions
- Progressively improve visibility, control, and diagnostics rather than treating monitoring as a single dashboard enhancement.
- Delivered: enhanced monitoring controls, clearer separation of device statuses, timestamp visibility and sorting, customizable device lists, real-time status tracking, device history and offline reasons, and more actionable insights.
Tradeoffs
- Invested in the reliability of the underlying status data alongside the interface, since better screens on untrusted data would not help customers troubleshoot.
Outcomes
Results of team work. Measured outcomes are kept separate from expected benefits.
99.9%
Device status accuracy, increased from 86%
- Devices in the managed environment supported by the reliability improvements
- 85K+
- Devices in the managed environment supported by the reliability improvements
- Adoption of monitoring enhancements by active monitoring users
- 87%
- Adoption of monitoring enhancements by active monitoring users
How it was measured
- Status accuracy and adoption are measured results. Customer satisfaction was high, but no numerical score is claimed, and no reduction in support cases or operational cost has been established yet.
Lessons
- Reliable data is the foundation of effective monitoring.
- More visibility does not automatically mean better troubleshooting; information needs to be actionable.
- Improving trust in the underlying data is as important as improving the interface.
- Enterprise monitoring should be designed around the realities of managing devices at scale.
Supporting visuals
Live device health
3/4 online · checked 0s ago
- Lobby displayOnline
- Cafeteria wallOnline
- Floor 3 kioskRecovering
- Warehouse boardOnline
Illustrative demo with simulated devices.